Overview
We collect only the information needed to process purchases, deliver licenses, and support customers. Payment information is handled by Paddle as the checkout provider and Merchant of Record. License-related records are managed through Keygen.
Information we may receive
- Name and email address supplied during checkout
- Transaction records, billing status, and product purchased
- License key, license status, expiry, and product metadata
- Basic support correspondence and diagnostic details you provide
How we use the information
- Process purchases and confirm successful transactions
- Create, deliver, and validate licenses for the product purchased
- Investigate billing, activation, and support issues
- Improve product reliability and reduce misuse or fraud
Third-party processors
We use Paddle for checkout and billing workflows, and Keygen for license management. These providers may process the information necessary to perform their services for us.
Data retention
We keep transaction and license records for as long as needed to operate the service, provide support, comply with legal obligations, and maintain purchase histories.
Security
We take reasonable steps to protect the information we control. No internet-based system is guaranteed to be perfectly secure, but we aim to minimize access and exposure wherever possible.
Contact
Questions about privacy can be sent to support@focuspluz.com.